Job Title: Cargo Customer Services Supervisor – 18764 – Dubai
Dnata is looking to hire Cargo Customer Services Supervisor in Dubai UAE. See the complete job details below & submit your resume online now.
Job Description:
- Plans staff and prepares rosters to ensure that appropriate resources are in place to accommodate the planned workload, training and leave requirements to ensure optimum utilisation of resources is achieved.
- Organises and supervises the work of a small team of direct reports to ensure that work is completed efficiently and in compliance with procedures
- Meets with staff to update them regularly about changes in the systems (new destinations, tariff, fuel surcharge, embargo, restrictions, etc?
- Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
- Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety
- Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations
- Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
- Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement
Qualification:
- High School with certificate 12 years of schooling
- 4 to 6 years of experience in Air Cargo Operations
- Proficient knowledge of IATA rules regulations procedures
- Cargo Tariff Proficient knowledge of import and export rules and regulations
- Proficient Data Collection and Analysis Skills Proficient IT and Computer Literacy Skills
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